TRC Fiberflex® is proud to offer the longest written warranty in the industry on every new and remanufactured sucker rod we sell. And, we stand behind our warranties. To see our warranties and easy claim procedures, please browse the links below.
Our goal is to help you reduce or eliminate sucker rod failures. But, if you encounter one, TRC wants to make the resolution process the best you will ever experience.
If you have any problem or concern regarding a product or service you purchased from TRC, immediately contact our office or your TRC representative. We cannot fix it if we do not know about it.
In the event of a rod failure, please do not clean the parts. Depending on the part which caused the failure, we will need the following to accurately determine the cause:
The stamped endfitting with the heat code and date of manufacture. If possible, we would like both endfittings of the failed rod.
The entire length of the rod on both sides of the break if possible.
The endfitting with the broken pin and the mating coupling, or the endfitting with the galled threads and the mating coupling.
Both halves and the whole coupling.
We will need all of the above plus the information contained in our Claim Form before we can determine the root cause of the failure. Once you have secured and tagged the parts above, please contact us and we will arrange to have them picked up for our analysis. It will be helpful in speeding up the claim process if you have our Claims Form complete at the time of pick up since we cannot begin the investigation process until we have that information. Click on the button below to download our Claims Form and email it to email@example.com when completed.